FAQ – Frequently Asked Questions
SUMMARY
Are your products available in stock? What payment methods do you accept? Is it possible to pay in instalments? Do you offer rental services for your lifters? Do you have any active promotions or discounts? What is the warranty on your products? Do you carry out repairs, servicing and provide spare parts? Do you sell used products? Are your lifters certified? Are shipping costs included in the price? What are the delivery times? Is it possible to make a return? How can I place an order? Will an invoice be issued for orders placed online? Do you offer assistance for rentals as well? Is it possible to see the lifter via video call before purchasing? Where can I see your lifters in person? Where can I find videos showing how the lifters work? Can your lifters also lift people?Are your products available in stock?
Most of our products are available in stock. Availability may vary depending on the model requested: in some cases the product is ready for immediate shipment, in others it may be necessary to place an order. We recommend contacting us to check the availability of the model you are interested in.
What payment methods do you accept?
We accept the following payment methods: advance bank transfer, credit or debit card, PayPal and Klarna.
Is it possible to pay in instalments?
Yes, we offer several instalment payment solutions. For larger amounts we rely on affiliated financial partners such as Compass, Grenke and Banca Ifis. For amounts up to €2,000, PayPal allows you to pay in 3 interest-free instalments (PayPal registration required).
Do you offer rental services for your lifters?
Yes, we have a dedicated rental section for our lifters in Italy. Visit the Rental page to discover the available models and conditions.
Do you have any active promotions or discounts?
Yes, we periodically publish special offers and promotions in our dedicated Promotions section. Offers have a monthly duration, we recommend visiting the page regularly so you don't miss the latest deals.
What is the warranty on your products?
All our products come with a 12-month warranty from the date of delivery, covering any manufacturing defects or non-conformities. For more information, please contact us at info@sollevapratico.it.
Do you carry out repairs, servicing and provide spare parts?
Yes, we are the only authorised service centre and we have a fully stocked spare parts warehouse. For assistance, repairs or spare parts requests, contact us at info@sollevapratico.it.
Do you sell used products?
We do not deal in third-party used equipment. Occasionally we sell as used the units that have completed an annual rental cycle. Check the On Sale section for availability.
Are your lifters certified?
Yes, all our products carry the CE marking and are delivered complete with the user and maintenance manual. The PDF document is available upon request or can be downloaded directly from the product page.
Are shipping costs included in the price?
No, Shipments to European Union countries start from €49. For non-European countries, please contact us at info@sollevapratico.it to receive a personalized quote.
What are the delivery times?
Delivery usually takes place within 5/7 working days from payment confirmation. Times may vary depending on the destination area and the time of year (e.g. summer, Christmas period or Black Friday). We will update you with the tracking information as soon as the goods are handed over to the courier.
Is it possible to make a return?
Returns are accepted exclusively if the product has not been used and is shipped back at the customer's expense, in the same delivery conditions and with the original packaging intact. To start the return procedure or for any clarification, please contact us in advance at info@sollevapratico.it.
How can I place an order?
You can order directly from our website by entering your details and proceeding with the online payment. Alternatively, you can send us a request by email at info@sollevapratico.it with your details and we will send you a pro forma invoice to proceed with the order.
Will an invoice be issued for orders placed online?
Yes, a regular tax invoice is issued for every confirmed and shipped order.
Do you offer assistance for rentals as well?
Yes, we support our customers at every stage, including during the rental period. If needed, we offer telephone assistance and, if necessary, we carry out video calls to better understand the problem and resolve it quickly.
Is it possible to see the lifter via video call before purchasing?
Yes, if the model of interest is available for display at our premises, we can arrange a video call to show you the product in detail and explain how it works. Contact us to schedule an appointment.
Where can I see your lifters in person?
Our lifters are on display at our headquarters in Marene (Cuneo) - Italy, Via E. Melano 4/B-C. We also participate in trade fairs throughout the year: follow us on our social media channels to stay updated on upcoming events.
Where can I find videos showing how the lifters work?
On every product page of our website you will find a demonstration video. You can also find all our videos on Sollevapratico's YouTube channel and Instagram page.
Can your lifters also lift people?
No, all our lifters are exclusively designed for the transport of goods and materials. The only model suitable for transporting people is the Vertical Aerial Platform (excluding pantograph models). For more information, please consult the relevant product page.
